1. General provisions

1.1. These terms of purchase, together with the documents specified in these terms, are intended to provide information about SIA "LARTA" ("Seller"), as well as to present the terms of purchase and sale of goods sold in the online store ("Terms") to the persons specified in Clause 5.1 of the Terms. point ("Buyer"), and who purchase goods ("Goods") in the online store at larta.lv.

1.2. These Terms are applied when entering into any agreement between the Seller and the Buyer for the sale of Goods ("Agreement"). Before ordering any Products in the online store, please read these Terms carefully and make sure that you understand them correctly. Please note that before completing the order, the Buyer is obliged to agree to these Terms and the Privacy Policy, but if he refuses to do so, completing the order and ordering the Product is impossible .

1.3. The Buyer is encouraged to print out these Terms for future reference.

1.4. We also inform you that these Terms may be amended in accordance with the procedures specified in Part 6 of the Terms. Every time when ordering Goods, we recommend reviewing the Terms so that the Buyer has made sure that he fully understands the conditions under which the order will be made in the particular case. These Terms were last updated on June 17, 2020.

1.5. These Terms and any Agreements between the Seller and the Buyer are drawn up and concluded only in the national language.

1.6. Before ordering goods from the e-store, familiarize yourself with the purchase rules of the trading house Larta.

2. Information about the seller

2.1. These Terms are applied when purchasing Products at larta.lv ("internet store"). The seller is SIA "LARTA" - a Latvian company duly registered and operating in the Republic of Latvia, reg. no. 40203267019, address Strādnieku kärsiela 7, Rēzekne, LV-4604, Latvia. Data about the Seller are collected and stored in the Register of Legal Entities, the register is maintained by the State Enterprise "Register of Companies of the Republic of Latvia". The seller's VAT payer code is LV40203267019.

2.2. More information about the Seller is provided in the "About the company" section.

2.3. The seller's contact information is provided in the "Contacts" section

3. Goods

3.1. The images of the Products provided in the online store are illustrative in nature. Despite the fact that the Seller makes every effort to reflect the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may not materially differ from their images.

3.2. The packaging of the goods may differ from the one shown in the images provided in the online store.

3.3. Unless otherwise stated, all Products offered in the online store are available. In the event that it is not possible to sell the ordered Product in accordance with Rule 5.10. and due to the circumstances indicated in points 9.5, the Buyer is immediately informed about it by e-mail or with the help of other means of communication (by phone or SMS) and the order for such Product is cancelled.

3.4. The seller has the right to determine the minimum and / or maximum order quantity for a specific product in one order.

4. Processing of personal data

4.1. The Seller processes the Buyer's personal data in accordance with the Privacy Policy, taking into account that the Privacy Policy contains important terms of the Terms, we recommend that the Buyer read them carefully and make sure that all the terms of the Privacy Policy are understandable and acceptable to him.

5. Conclusion of the purchase-sale agreement

5.1. Buyers may purchase Products in this online store:

a) natural persons who have reached the age of 16 (sixteen);

b) legal entities.

5.2. By agreeing to these Terms, the Buyer confirms that he has the right to buy Goods in this online store.

5.3. The amount of the ordered Goods must not be less than the minimum amount of the Goods basket, the actual size of which is specified in the "Delivery and receipt of Goods" section.

5.4. The procedure for ordering Goods established by the Seller provides the Buyer with the opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully read and check the submitted order at each stage of the order submission.

5.5. The contract between the Buyer and the Seller is considered to be concluded at the moment when the Buyer has created a basket of Goods in the online store, entered the Buyer's name, surname (in Latin letters) and delivery address, exact postal code, selected the payment method and familiarized himself with these Terms, presses the button " Order" and pay for the order or choose the payment method specified in Rule 10.1. point b. in subsection If the Order is not paid, the contract is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded contract or resolving any uncertainties related to the performance of the contract.

5.6. When the Buyer submits the order and pays for it or chooses Rule 10.1. point b. means of payment specified in subsection - an e-mail confirming receipt of the order is sent to it.

5.7. When preparing the order, the Seller sends the Buyer an e-mail and/or SMS informing him that the Goods have been sent to the Buyer or are ready to be received in the store (depending on which of the Goods delivery methods will be chosen).

5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the database of the online store.

5.9. By concluding the Agreement, the Buyer agrees that an electronic VAT invoice with purchase information will be sent to the specified e-mail address at the time of purchase. The invoice is sent to e-mail on working days no later than 6 (six) working days from the moment when the Buyer receives the Goods or the Seller hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services). The VAT invoice is issued with the date of the delivery of the Goods to the courier or the day of receipt/handover of the Goods (depending on which of the methods of delivery of the Goods was chosen and which of the Seller's suppliers in the particular case delivers the Goods).

5.10. In the event that the Seller does not have the opportunity to sell the Product, for example, because the Product is not in stock, because the Product is no longer sold, or because of an error related to the price indicated in the online store, as specified in Section 9.5 of these Terms. point, the Seller informs the Buyer about it by e-mail or by other means (by phone or SMS) and the order will be cancelled. In case the Buyer has already paid for the Product, the Seller will refund the paid amounts within 14 (fourteen) calendar days.

6. Right to amend the terms

6.1. The Seller reserves the right to amend these Terms, including but not limited to:

a) amendments to payment regulations;

b) amendments to the applicable legislation.

6.2. Every time, when ordering the Goods, for the purpose of concluding the Agreement between the Seller and the Buyer, the version of the Terms that will be valid on the day of the conclusion of the Agreement will be valid.

6.3. Each time the Terms are amended based on Clause 6 of these Terms, the Seller will inform the Buyer and notify about it, indicating that the Terms were amended, and the date of their amendment will be indicated in Section 1.4 of these Terms. in point

7. Return of goods and unilateral withdrawal from the Agreement by the consumer using the right of withdrawal

7.1. The buyer, who is a consumer (natural person), has the right to use the right of refusal without specifying the reason, and to return the received Goods - Article 7.3 of these Regulations. in the time period specified in paragraph This provision means that when reconsidering or for other reasons deciding to abandon the Product, the Buyer has the right to notify the Seller of his request to return the goods to the Seller and receive the paid money. The costs of returning the product must be borne by the Buyer.

7.2. The buyer (consumer) cannot use the right of refusal of the Cabinet of Ministers Regulation no. 255 "Rules on Distance Contract" in the cases specified in Clause 22, including, but not limited to, if:

a) The Product is manufactured according to the Buyer's instructions or the Product is clearly personalized (adapted to the Buyer's personal needs);

b) The product perishes quickly or expires soon;

c) The Buyer has opened the packaging of the Product, which cannot be returned due to health and hygiene reasons;

d) Due to its characteristics, the product has been irreversibly mixed with other things after delivery;

e) The buyer has opened the packaging of the audio recording or video recording or computer programs;

(f) newspapers, periodicals or magazines are supplied, except where they are supplied under a subscription contract.

7.3. The right of the Buyer to unilaterally withdraw from the Agreement within 14 days, return the Goods to the Seller and receive money using the right of withdrawal applies only to consumers (natural persons) and arises from the date of conclusion of the Agreement, as defined in Clause 5 of the Terms. In certain cases specified by the Seller, high-quality Goods can also be returned for a longer period of time. The 14-day period is calculated as follows:

a) For the Agreement - from the day when the Buyer or a third party other than the carrier (courier) designated by the Buyer has received the Product;

b) if the Buyer has ordered several Goods in one order, which are delivered separately, - from the day when the Buyer or a third party, who is not the carrier and indicated by the Buyer, has received the last Goods;

c) if the Product consisting of several lots or parts is delivered - from the day when the Buyer or a third party, who is not the carrier and indicated by the Buyer, has received the last lot or part of the Product;

d) for contracts for regular delivery of Goods - from the day when the Buyer or a third party, who is not the carrier and indicated by the Buyer, has received the first item.

7.4. The Buyer, who wants to return the Goods and withdraw from the Agreement, is obliged to send the Seller a completed request in a free form, which would outline the decision to withdraw from the Agreement. Upon receiving the Buyer's notification, the Seller immediately sends a confirmation of receipt of the notification.

7.5. Products are exchanged and/or returned to customer service centers, subject to the exceptions provided in the "Returns and Warranty" section.

7.6. The Buyer shall immediately and in any case not later than within 14 (fourteen) days from the date of submission of the notification to the Seller of his decision to return the Product (or withdraw from the Agreement) return or hand over the Goods to the Seller or to a person authorized by the Seller to accept the Goods. The deadline is considered to be met if the Buyer sends the Goods before the expiry of the 14 (fourteen) day deadline.

7.7. The Buyer can exercise the right to return the Goods only in the event that the deadline set for the return of the Goods, specified in Clause 7.3 of the Rules, was not missed. point, and it will be possible to return the Product to its original condition and sell it at full or reduced price.

7.8. The buyer who returned the Goods will be refunded all money paid for the Goods, including delivery costs. Upon receiving the Goods and evaluating their quality, the Seller returns the money for the Goods no later than within 14 (fourteen) days, taking into account Article 7.13 of this Regulation. the provisions of paragraph Current tariffs for delivery and service services are provided in the section "Delivery and receipt of goods". If only a part of the Goods is returned, the delivery costs will be refunded only if, and only to the extent, the remaining Goods of the same order, if purchased separately, would be charged a lower rate than the tariff charged if the Goods were purchased together with the Goods being returned , which is equal to the specified tariff difference. In the event that the Goods are returned due to their inadequate quality, Article 7.12 of these Terms shall apply. the provisions specified in paragraph

7.9. The Buyer is responsible for the reduction in the value of the Product (including, but not limited to, the cases specified in Clause 7.10 of these Terms), which occurred due to actions that are not necessary to determine the type, characteristics and operation of the Product, i.e. the Seller has the right to unilaterally reduce the Buyer the size of the return amount, proportional to this reduction in the value of the Product.

7.10. The Product to be returned must be undamaged, must not have lost its appearance (labels, protective films, etc. intact), and must not have been used. All returned Goods must have original tags, protective bags and the same accessories with which they were sold. The returned Goods must be in a neat original packaging (with instructions and warranty card, if they were delivered with the Product) in the same composition in which the Buyer had purchased it. Gifts received for the Goods must also be returned together.

7.11. When returning the Product, you must submit a VAT invoice (its number) and specify the order number.

7.12. If the Buyer returns the Goods due to their inadequate quality, the Seller undertakes to fully return to the Buyer the price paid for the inadequate Goods and to reimburse the delivery and return expenses. If only a part of the Goods is returned, the shipping costs will be refunded only if the other Goods of the same order, if purchased separately, would be charged a lower rate than the tariff charged if the Goods were purchased together with the returned Goods, and only to the extent that is equal to the specified tariff difference. If a different way of returning the Product was chosen, which is different from the one offered by the Seller, resulting in disproportionate and higher expenses, the Seller is not obliged to cover such expenses of returning the goods.

7.13. As usual, the Seller transfers the refundable amounts to the bank account specified by the Buyer in any bank operating in the Republic of Latvia.

7.14. The Seller has the right not to refund the amounts paid by the Buyer as long as the Goods are not returned to the Seller and their compliance with Terms 7.9 is not checked. and 7.10. points.

7.15 The Buyer has the right to withdraw from the Agreement before the ownership of the Goods is transferred to the Buyer, ie until the Buyer receives the Goods.

7.16. In case the Goods were delivered to the Buyer after withdrawal from the Agreement:

a) The Buyer is obliged to immediately return the Goods to the Seller;

b) except for cases related to non-conforming Product, as provided for in Clause 7.12 of the Rules. point, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;

c) The Buyer is obliged to properly take care of the preservation of the Goods until they are returned to the Seller;

d) The price of the product and delivery costs shall be compensated to the Buyer in accordance with 7.8. point.

7.17. In all cases, the buyer has the rights arising from improper sale of the Product, which are provided for by the legislation of the Republic of Latvia. The return rules specified in this 7 or other clauses of the Terms do not affect the existence of these rights.

8. Delivery

Home delivery

8.1. If the Buyer chooses, the Goods are delivered by the transport company at the Buyer's expense. In certain cases specified by the Seller, the Goods are delivered at the Seller's expense.

8.2. The buyer, choosing the home delivery service at the time of the order, undertakes to indicate the exact place of delivery of the goods. The exact delivery price depends on the weight and price of the ordered Goods. Current delivery prices are provided in the "Delivery and receiving of goods" section.

8.3. Unloading and delivery services must be ordered separately before paying for the Goods. The Buyer pays for the unloading and delivery of the goods. In certain cases specified by the Seller, the Seller pays for the unloading and delivery of the Goods. Current prices for unloading and delivery services are provided in the section "Delivery and reception of goods".

8.4. The buyer's order is fulfilled before the scheduled delivery day specified in 5.7. in the dispatch notification specified in paragraph 1, except for cases where events occur that are beyond the Seller's control (as defined in paragraph 16 of these Terms).

8.5. Usually, the Goods are delivered to the address specified by the Buyer within the terms specified in the "Delivery and receipt of goods" section. The buyer is always informed about the expected delivery date of the Product by e-mail.

8.6. If the Buyer selects the "Express delivery" package before placing the order, but the product is not delivered within the specified time, the Buyer has the right to receive a refund for the paid "Express delivery" service.

8.7. When ordering more than one Product, they may be delivered at different times as they are transported from different warehouses. No additional transport fee is charged for this.

8.8. Ownership of the Product is transferred to the Buyer at the moment when the courier hands over the Goods to the Buyer. The risk of accidental loss or damage of the goods passes to the Buyer when the Buyer or a third party other than the carrier (courier) designated by the Buyer has received the Goods. If the Buyer chooses the carrier of the Goods himself and the Seller did not offer such a delivery option, the risk specified in this part passes to the Buyer with the moment when the Product is handed over to the carrier.

8.9. At the time of delivery of the shipment, the Buyer or a third party designated by the Buyer is obliged to check the condition of the package of the shipment together with the representative of the transport company, taking into account the regulations of the organization (s) providing courier services, specified in the "Return and guarantee" section.

8.10. If damage to the package of the shipment is detected, the Buyer or a third party indicated by the Buyer has the right not to accept the shipment. In such a case, the representative of the organization providing courier services, together with the Buyer or a third person indicated by the Buyer, fills out a special shipment inspection report submitted by the representative of the organization providing courier services, in which the detected damages are indicated.

8.11. The Buyer or a third person designated by the Buyer, upon acceptance of the shipment and signing the data storage device or paper proof of delivery presented by the representative of the organization providing courier services, assumes that the Goods have been delivered in undamaged package, additional services specified in the data storage device or in the paper proof of delivery, have been duly provided unless otherwise stated.

8.12. Upon delivery and delivery of the Goods to the address specified by the Buyer, it is assumed that the Goods have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer shall notify the Seller immediately, but no later than the next day after the scheduled day of delivery of the Goods.

8.13. If the Goods will not be accepted by the Buyer, the Buyer is obliged to indicate the data of the person accepting the Goods when filling in the delivery information of the order.

8.14. When accepting the Goods, a valid identity document must be presented in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, but the Goods are delivered to the address specified by the Buyer, the Buyer does not have the right to make claims to the Seller about the delivery of the Goods to an inappropriate person.

8.15 The Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer does not fulfill this obligation within the specified period and does not submit a claim to the Seller, it is assumed that the packaging of the Goods is in proper condition, but the quantity, quality, assortment, accessories and assembly comply with the terms of the Agreement.

Receiving goods at the customer service center

8.16. At the Buyer's choice, except for the cases provided for in the section "Delivery and receipt of goods", the goods ordered in the online store can be received free of charge at customer service centers.

8.17. After the Seller has prepared the Goods for receipt, the Buyer is informed by e-mail or through other means of communication (telephone or SMS) that the Goods are ready for receipt.

8.18. Usually, the deadlines for the preparation of goods for receipt are given in the terms specified in the section "Delivery and receipt of goods".

8.19. The ordered Goods must be collected no later than within 3 (three) calendar days after the Seller informed the Buyer by e-mail or through other means of communication (telephone or SMS) about the possible receipt of the Goods. The order is canceled if the goods are not picked up within the specified time.

8.20. Ownership of the Product, upon receiving it at the customer service center, passes to the Buyer at the moment when the Seller hands over the Goods to the Buyer.

8.21. Upon receiving the Goods in the store, the Buyer is obliged to:

a) specify the order number;

b) present a valid identity document.

8.22. Only the Buyer can pick up the Goods. If the Goods are to be picked up by another person, when ordering the Goods, that person must be specified as the recipient of the Goods. If the Buyer is a legal entity, the Seller has the right to request a power of attorney to receive the Goods.

8.23. Upon receipt of the goods, the Buyer or a third party designated by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods:

a) upon detection of damage to the packaging of the Goods, inconsistency(s) in the quantity, quality, assortment, accessories and assembly of the Goods, the Buyer or a third person indicated by the Buyer has the right not to accept the Goods;

b) When accepting the Goods, the Buyer or the third person designated by the Buyer shall assume that the Goods have been delivered in proper packaging, the quantity, quality, assortment, accessories and assembly of the Goods comply with the terms of the Agreement.

8.24. Additional information related to the delivery of Goods is provided in the section "Delivery and receipt of Goods".

9. Product price and delivery costs

9.1. The prices of the products will be as indicated in the online store. The Seller uses all reasonable efforts to ensure that the prices of the Goods are correct at the time the Buyer submits the order. If the Seller notices that there are inaccuracies in the prices of the Goods, Article 9.5 of these Terms shall be applied. point.

9.2. Product prices may change, but such changes will have no effect on already concluded Agreements.

9.3. The prices of goods are indicated including VAT (where it is applied) in the amount that is applied at the given time in the Republic of Latvia. In the event that the VAT rate changes during the period from the day of the order to the day of delivery, the price may change, taking into account the change in the amount of VAT, except for cases where the Buyer paid for the Goods in full before the VAT rate amendment came into force. The Seller informs the Buyer in writing about such price changes and provides the Buyer with the opportunity to purchase the Product at a price that has been adjusted, taking into account the amended VAT rate, or to cancel the order. The order is not fulfilled until the Buyer's response is received. In the event that it is not possible to contact the Buyer using the contacts provided by him, it is assumed that the order has been canceled and the Buyer is informed about this in writing.

9.4. Product prices do not include the costs of order preparation, delivery and handling. The cost of delivery, which is indicated in the online store, may change. Actual delivery prices are given in the section "Delivery and receiving of goods".

9.5. Considering the fact that the Seller's online store offers a very wide range of Products, despite all reasonable efforts of the Seller, it cannot be excluded that the price of the Product may be indicated incorrectly due to a technical error independent of the Seller. In the event that the Seller finds that the price of the Goods is indicated incorrectly, the Seller informs the Buyer about this by e-mail or through other means of communication (telephone or SMS) and cancels the order. If the Buyer wishes to purchase the same Product at the new correctly stated price, it must be re-ordered.

On the application of reverse VAT

9.6. The reverse VAT payment procedure is applied to goods covered by the legislation of the Republic of Latvia. Reverse VAT is not applied if the VAT payer who placed the order does not pay from his bank account. No rebates are granted when reverse VAT is applied.

10. Payment

10.1. The Buyer can pay for the Goods:

a) in cash or with a bank card, upon receiving the goods, in accordance with the conditions specified in the "Purchases" section;

b) by bank transfer to the Seller's account specified in the VAT prepaid invoice;

c) payment (credit or debit) card;

d) for payment using the services of leasing partners;

10.2. Legal entities are advised to indicate the company registration number in the order information for faster payment identification. In this way, the order will be confirmed in the system faster and its execution will start faster.

10.3. a The buyer chooses 10.1. c. and e. method of payment specified in points, the Buyer is obliged to confirm the payment order in the Buyer's bank no later than 24 (twenty-four) hours after pressing the "Order" button. By not confirming the payment order within the specified term, the Seller has the right to consider that the Buyer refused to conclude the contract and cancel the order.

10.4. The Goods selected by the Buyer are reserved in the Seller's system and the Seller starts fulfilling the order:

a) when the Seller receives a notification from the Buyer's bank about the payment made for the selected goods - 10.1. b., c. and e. in case of point;

b) when confirmation of funding allocation is received - 10.1. d. in case of point;

c) immediately, after the execution of the order, as provided for in part 5 – 10.1. a. in the case of point.

10.5. The Internet store "Tax Free" does not provide services.

10.6. Detailed information related to payment is provided in the "Purchases" section.

11. Obligations of the buyer

11.1. The buyer undertakes to provide only correct and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to update it immediately.

11.2. The buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to limit, stop (terminate) the Buyer's ability to use the online store without prior notice, and the Seller is not responsible for any related losses of the Buyer.

11.3. The buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedures set out in these Terms.

11.4. Despite the obligations stipulated in other clauses of the Terms, the Buyer undertakes to inspect the Product before starting to use the Product (including before assembling it, assembling, etc.) and making sure that the Product received is the one the Buyer ordered.

11.5. The buyer is obliged to comply with other requirements provided for in these Terms and legal acts of the Republic of Latvia.

12. Responsibilities of the seller

12.1. The seller undertakes:

a) make every effort to ensure the conditions for the Buyer to properly use the services provided by the online store;

b) respect the Buyer's privacy, process the Buyer's personal data only in accordance with the procedures specified in the Regulations, Privacy Policy and legal acts of the Republic of Latvia.

12.2. The seller undertakes to comply with all requirements specified in these Terms.

13. Manufacturer's warranty

13.1. Some of the Goods sold by the Seller are covered by a manufacturer's warranty. Warranty information and applicable conditions are set out in the manufacturer's warranty provided with the Goods.

13.2. The manufacturer's warranty supplements the Buyer's rights related to poor quality Goods.

13.3. The warranty obligations of the product manufacturer are valid only in the event that the product operating conditions have not been violated. Before using the Product, the Buyer must carefully read the Product's operating instructions, if any.

14. Product quality

14.1. The seller guarantees the quality of the Goods (legal quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for various types of Goods, the specific term and other conditions of which are specified in the documents submitted together with the Goods.

14.2. Product photos are for illustrative purposes only, original products may differ from those shown. The posted product photos cannot be used as a basis for claims. The product is considered appropriate if it corresponds to the sample, model or description provided in the online store.

14.3. The warranty provided by the seller does not limit the Buyer's rights, which are determined by the laws of the Republic of Latvia when purchasing goods of inadequate quality.

15. Warranty and Buyer's rights in case of non-conforming goods

15.1. Product defects are eliminated, as well as non-conforming Products are replaced or returned, based on the procedures established in these Terms and taking into account the requirements of the applicable legislation of the Republic of Latvia.

15.2. A buyer who wishes to file a complaint about low-quality or incompletely packaged Goods can do so at customer service centers or by e-mail at info@larta.lv.

15.3. When submitting a complaint, the Buyer must provide the following information:

a) Product invoice and order number. If possible, the Buyer shall attach the invoice so that the Seller can consider the Buyer's complaint as soon as possible;

b) indicate the Product's defect, signs of damage or missing part;

c) other evidence must be provided, such as a photograph of the Product, a photograph of the defective area (if it is a mechanical damage and it is possible to photograph it), a photograph of the Product's packaging, etc.

15.4. When submitting a complaint, the Buyer must indicate one of the ways in which the Buyer wishes the claim to be resolved:

a) When the seller corrects the non-conformity of the Product without compensation within a reasonable period of time - defects, if the defects can be eliminated in accordance with the warranty provisions;

b) reduce the purchase price accordingly, taking into account the wear and tear of the Product or the benefit that the Buyer has obtained from using the Product, and which the Seller and the Buyer have agreed upon;

c) replace the Product with an analogous Product of appropriate quality without compensation within a reasonable period of time, except in cases where the defects are minor/insignificant or they arose due to the Buyer's fault;

d) cancel the Agreement and refund the amount of money paid to the Buyer for the Product, except for the case where the non-conformity of the Product is minor and cannot significantly affect the Buyer's ability to use the Product. The non-conformity of the Product is considered minor if it does not significantly reduce the quality of performance of the basic functions of the Product or the characteristics of use and it can be eliminated without causing visually detectable changes in the external appearance of the Product.

15.5. When considering a complaint, the answer is given within 15 (fifteen) days from the day of receiving the complaint. If, due to objective reasons, it is not possible to provide an answer to the Buyer's complaint within the mentioned term, the Seller immediately informs the Buyer about it in writing, indicating a reasonable term in which the answer will be given, as well as justifying the need for such an extension.

15.6. The Buyer can also inquire about warranty maintenance issues by phone +371 29462625 or by asking questions by writing to the e-mail: info@larta.lv.

15.7. Products of possibly inadequate quality are first delivered to the Seller's warranty service (contacts can be found here). Only by establishing that the Product is a Product of inadequate quality, the Buyer's request for Products of inadequate quality can be fulfilled.

15.8. The duration of warranty service is from 7 to 30 (seven to thirty) calendar days. In exceptional cases, if the Products are sent to warranty service centers in another EU country, the product warranty service process may last from 14 to 70 (fourteen to seventy) calendar days, depending on the nature of the product. We emphasize that in all cases we try to implement the warranty service process in the shortest possible period of time.

15.9. Personal data and SIM cards of the Buyer must not be present in the devices that are delivered for warranty service. The seller is not responsible and does not bear the expenses for the information contained in the equipment submitted for warranty service, the recovery and restoration of such information. 15.10. Uncollected Goods handed over for warranty service are stored for 3 (three) months. This term starts counting from the first notification to the Buyer, using the contact information provided by him (phone, e-mail address, etc.), that the Buyer can receive the Product returned from the warranty service center. If the Buyer does not receive the Goods within the specified period, the Seller has the right not to store the Goods, the Goods may be disposed of. In such a case, the Seller is not responsible for the Buyer's information remaining in the unreceived Product and other Buyer's losses that occurred in connection with such destruction of the Product.

15.11. If the Buyer (consumer) finds the Product of inadequate quality and wants to return it, the Seller undertakes to ensure the return of the Product to the Buyer, reimbursing the Buyer (consumer) for the costs of returning the Product. If the Buyer chooses a method of returning the Product that is different from the method of return offered by the Seller, resulting in disproportionate and higher expenses, the Seller is not obliged to cover such costs of returning the Products.

15.12. Bulky Goods that do not comply with the provisions of the Agreement and Goods heavier than 10 kilograms are delivered by the Seller at his own expense for the elimination of defects, exchange or cancellation of the Agreement, if the Agreement is concluded with a consumer (natural person). If the Seller refuses to deliver the product, the Buyer (consumer) has the right to deliver the product himself or with the help of a third party, but at the expense of the Seller. In such a case, the Seller undertakes to compensate the Buyer (consumer) for the costs of returning the Product, incurred by the Buyer in connection with the delivery of the Product to the Seller, within 3 (three) working days after receiving the document confirming the expenses

16. Liability

16.1. The buyer is responsible for the actions performed using the online store, including, but not limited to, the correctness of the data provided in the purchase form. The buyer assumes responsibility for the consequences caused by errors or inaccuracies in the data provided in the registration form.

16.2. When filling out the purchase form in the online store, the Buyer is responsible for storing and (or) transferring his login data to third parties. If the services provided in the online store are used by third parties who have connected to the online store using the Buyer's login data, the Seller considers such a person a Buyer and the Buyer is responsible for all actions of such a third party performed in the online store.

16.3. The Seller, to the extent that it does not conflict with the applicable laws, is released from any responsibility in cases where losses occur because the Buyer, disregarding the Seller's recommendations and his own obligations, did not familiarize himself with these Terms, this Privacy Policy and other documents specified in the Terms, in order to however, such an opportunity was provided for it.

16.4. The Buyer is obliged to ensure the secure storage of his connection to the online store data and not to disclose them, as well as to ensure that the data is known only to himself and the data is used only by the Buyer himself, as well as not to transfer or in other ways not to create an opportunity for other persons to get acquainted with this data or to use it . If you suspect that the login data could have been obtained by another person, you must immediately notify the Seller about it, as well as immediately inform the Seller about the violation or disclosure of the login data to the online store. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

16.5. The parties are responsible for the violation of the Agreement concluded using the online store in accordance with the procedures specified in the legal acts of the Republic of Latvia.

16.6. In the event that the Seller violates the terms of these Terms, he is responsible for the damage or losses incurred by the Buyer as a foreseeable consequence of the violation of these Terms. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller's breach or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Agreement.

16.7. The Seller delivers the Goods only for household needs and personal use. The Buyer undertakes not to use the Goods for sale for commercial, business or resale purposes, and the Seller shall not be liable for any lost profits, business losses, disruptions or losses related to lost business opportunities of the Buyer.

16.8. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyers get to these websites using the indication in the Seller's online store.

17. Events beyond the Seller's control

17.1. The Seller will not be liable for non-performance or delay in performance of the Agreement or any obligations under the Agreement, if such non-performance or delay occurred in connection with events beyond the control of the Seller, as defined in clause 16.2 of these Terms. in point

17.2. Event beyond Seller's control means any act or event beyond Seller's reasonable control.

17.3. In the event of an event beyond the Seller's control affecting the proper performance of the Seller's obligations under the Agreement:

a) The Seller will immediately inform the Buyer; and

b) The performance of the Seller's obligations arising from the Agreement will be suspended and the deadline for the performance of the obligations will be extended by a period equal to the duration of the event beyond the Seller's control. If events beyond the Seller's control affect the delivery of the Goods to the Buyer, the Seller will agree a new delivery date after the end of the Seller's Event Outside the Seller's Control.

18. Sending Information

18.1. The term "in writing" as used in the Terms also includes e-mails.

18.2. The Buyer, in order to contact the Seller in writing, or if the Terms stipulate the Buyer's obligation to contact the Seller in writing, sends the Seller an e-mail to the address info@larta.lv or a regular letter addressed to SIA "LARTA", to the address Strādnieku kärsiela 7, Rēzekne, LV-4604, Latvia. The Seller will inform the Buyer in writing of the receipt of the notification (usually by e-mail). The procedure for the Buyer to contact the Seller for the purpose of using the right of refusal and withdrawing from the Agreement is provided for in Clause 7 of these Terms.

18.3. The Seller sends all notifications to the Buyer to the e-mail address specified in the Buyer's purchase form.

19. Other Terms

19.1. Any Agreement concluded between the Seller and the Buyer shall be governed by these Terms together with the documents expressly specified in the Terms. Any deviations from these Terms are valid only if they are made in writing.

19.2. The buyer, taking into account the legislation of the Republic of Latvia, has certain rights related to Goods of inadequate quality. Nothing in these Terms should be construed to limit or restrict the exercise of such rights.

19.3. The Seller has the right to transfer its rights and obligations under the Agreement to a third party or persons, but the transfer of such rights and obligations will not have any effect on the Buyer's rights and the Seller's obligations under these Terms. In case of such a transfer, the Seller will inform the Buyer by providing information about the transfer in the online store.

19.4 The Buyer has no right to transfer all or part of the rights or obligations arising from these Terms to a third party or persons without the written consent of the Seller.

19.5. If a court finds any of these Terms to be illegal, invalid or unenforceable, the other terms of these Terms remain valid and applicable in full. Any provision of these Terms that is found to be illegal, invalid or unenforceable only in part or to a certain extent will remain in effect to the extent that it was not found to be illegal, invalid or unenforceable.

19.6. Unless otherwise specified in these Terms, any delay by the Seller in exercising its rights under this Agreement shall not constitute a release by the Buyer from the performance of its obligations or a waiver of such rights, but the separate or partial performance of any obligation or the separate or partial exercise of any right shall not constitute , that these obligations do not have to be fulfilled or that these rights cannot be exercised in the future.

19.7. The laws of the Republic of Latvia are applicable to these Terms and relations between the parties in accordance with these Terms (including issues of conclusion, validity, application and termination of the Agreement) and are interpreted on the basis of the laws of the Republic of Latvia.

19.8. Every dispute, disagreement or claim arising from these Terms or related to these Terms, their violation, termination or validity, shall be finally resolved in accordance with the procedures established by the legislation of the Republic of Latvia.

19.9. Consumer disputes are settled out of court by the Consumer Out-of-Court Dispute Resolution Commission, located at Brīvības Street 55, Riga, LV-1010, Latvia, http://www.ptac.gov.lv/lv.

By continuing to use this website and pressing the "I ACCEPT" button, you agree that cookies are placed on your device for website operation security, customer service, attendance statistics, as well as providing navigation functions. Additional information is available here: Privacy Policy
I got to know you

Your cart

×